Everything you need to know about withdrawing PayPal funds to MTN MoMo and Airtel Money with SentePal.

Below are answers to the questions we receive most often. If you cannot find what you are looking for, please contact our team directly — we are always happy to help.

📞 Uganda: +256 770 687480
📞 Kenya: +254 716 934841
📧 Email: sales@sentelpal.co.ke

General Questions

What is SentePal?

SentePal is a PayPal Withdraw Service Provider operating in Uganda and Kenya. We help individuals and businesses convert their PayPal balances into local currency and transfer the funds directly to their MTN Mobile Money or Airtel Money wallet – or hand them over in cash at our branch.

Why do I need SentePal to withdraw my PayPal funds?

The Ugandan PayPal system is primarily designed for sending payments, not receiving them. This means many Ugandans cannot receive money into their PayPal accounts in the usual way. SentePal bridges this gap by acting as your intermediary, allowing you to access funds that would otherwise be difficult to withdraw.

Which countries do you serve?

We primarily serve clients in Uganda, with a focus on Kampala and surrounding areas. We also operate from Kisumu, Kenya, and support clients across the East African region.

Is SentePal a registered business?

Yes. We operate from physical, registered offices in both Uganda and Kenya. Our Uganda office is located at Plot 63, 8th Street, Namuwongo Rd, Kampala, and our Kenya office is at Plot 31, Awuor Otiende Road, Milimani, Kisumu. You are welcome to visit us in person.

Visiting Our Branches

Can I visit a SentePal branch in person?

Yes. We encourage clients to visit our nearest branch in Kampala or Kisumu. Our branches are open to the public and our team is ready to assist you face to face.

Kampala Branch:
Plot 63, 8th Street, Namuwongo Rd, Kampala, Uganda
📞 +256 770 687480

Kisumu Branch:
Plot 31, Awuor Otiende Road, Milimani, Kisumu, Kenya
📞 +254 716 934841

What services are available at your branches?

Our branches double as Mobile Money Agent Outlets and Banking Agents. At any of our branches, you can access:

  • MTN Mobile Money services

  • Airtel Money services

  • Safaricom M-PESA services in Uganda

  • Equity Bank mobile banking services

  • Centenary Bank mobile banking services

  • Stanbic Bank mobile banking services

  • And more

This means you can handle your PayPal withdrawal alongside your everyday mobile money and banking needs – all in one convenient location.

How do I withdraw my PayPal funds at a branch?

The process is straightforward:

  1. Visit our nearest branch in Kampala or Kisumu.

  2. Contact the cashier and inform them you wish to initiate a PayPal withdrawal.

  3. Follow the prompts provided by the cashier – you will be asked to initiate the withdrawal process.

  4. Pick up your money directly from the cashier once the transaction is complete.

Can I pick up my money in cash?

Yes. If you visit a branch in person, you can pick up your money directly from the cashier. This is ideal for clients who prefer cash in hand or who wish to deposit funds immediately into their bank or mobile money account on site.

Do I need an appointment to visit?

No appointment is necessary. Simply walk in during business hours and speak to the cashier. However, for large transactions, we recommend calling ahead so we can prepare for your visit.

Can I complete other transactions while at the branch?

Absolutely. Because our branches operate as mobile money and banking agent outlets, you can:

  • Deposit or withdraw mobile money

  • Deposit or withdraw funds via your bank

  • Pay bills

  • And complete your PayPal withdrawal – all in a single visit

Fees and Pricing

How much does SentePal charge?

Our conversion fees start from as low as 2% of the amount you wish to transfer. The exact fee depends on the transaction amount and current market rates.

Are there any hidden charges?

No. We believe in complete transparency. The fee you are quoted is the fee you pay. There are no hidden charges or surprise deductions.

How do I get a quote?

Simply call, email, or visit us with the amount you wish to withdraw. We will provide you with a clear, no-obligation quote straight away.

Do you offer better rates for larger transactions?

Yes. Larger transactions often qualify for lower percentage fees. Contact us to discuss your specific needs and we will work out the best possible rate for you.

How It Works

How do I start a withdrawal with SentePal?

You have two convenient options:

Option 1: Visit a Branch

  1. Visit our nearest branch in Kampala or Kisumu.

  2. Contact the cashier to initiate the PayPal withdrawal process.

  3. Follow the prompts – initiate the withdrawal procedure

  4. Pick up your money from the cashier.

Option 2: Contact Us Remotely

  1. Call or email us with your details.

  2. Confirm the transaction – amount, fee, and exchange rate.

  3. Receive your funds directly to your mobile wallet.

How long does a transfer take?

All transfers are processed instantly, typically within one minute. Once we have confirmed your details and processed the transaction, your funds will be available — either in your mobile wallet or for collection from the cashier.

Do I need to have a PayPal account already?

Yes. You must have a PayPal account with funds available to withdraw. SentePal does not create PayPal accounts on your behalf.

Can I withdraw any amount?

We handle a wide range of transaction amounts, from small withdrawals to larger business payments, limited only by legal limits from your Mobile Money Service Provider. Contact us or visit a branch to discuss your specific requirements.

What information do I need to provide?

To process your withdrawal, we will typically need:

  • Your PayPal email address

  • The amount you wish to withdraw

  • Your MTN, Airtel, or Safaricom mobile money number (or bank details)

  • Your full name and contact details

Mobile Money, Banking, and Payments

Which mobile money networks do you support?

We support all major networks across the region:

  • MTN Mobile Money (MoMo) – Uganda

  • Airtel Money – Uganda and Kenya

  • Safaricom M-PESA – Kenya, Uganda

Which banks can I access at your branches?

Our branches act as banking agents for several leading financial institutions, including:

  • Equity Bank

  • Centenary Bank

  • Stanbic Bank

  • And more

You can deposit, withdraw, or manage your bank account while completing your PayPal withdrawal.

Can I receive funds to a different mobile number?

Yes. You can choose any valid mobile money number to receive your funds. It does not have to be the number you contact us from.

What currency will I receive?

You will receive your funds in Ugandan Shillings (UGX) for Uganda-based transactions. For Kenya-based transactions, funds are issued in Kenyan Shillings (KES).

What if I do not receive my funds?

In the rare event that your funds do not arrive, please contact us immediately or speak to the cashier at your nearest branch. We will investigate and resolve the issue as quickly as possible.

Security and Trust

Is my personal information safe?

Absolutely. We take data protection seriously and handle all client information with strict confidentiality. Your details are used solely for the purpose of processing your transaction.

Is SentePal trustworthy?

SentePal is a registered business with physical offices in Uganda and Kenya. We have built our reputation on reliability, transparency, and fast service. We encourage new clients to visit our branches or call us directly with any concerns.

What happens if there is a problem with my transaction?

If any issue arises, our team will work with you to resolve it promptly. You can always visit a branch and speak to the cashier face to face for immediate assistance.

Compliance and Legal

Is this service legal?

Yes. SentePal operates as a legitimate business service, helping clients access their own funds. We comply with all relevant local regulations in Uganda and Kenya.

Do I need to pay tax on my withdrawals?

Tax obligations depend on your personal circumstances and the nature of your income. We recommend consulting a qualified tax professional for advice specific to your situation.

Can businesses use SentePal?

Yes. We serve both individual clients and businesses. If your company receives international payments via PayPal, we can help you access those funds efficiently, including cash collection at our branches.

Still Have Questions?

If your question has not been answered above, our team is ready to help. Reach out to us or visit your nearest branch and speak to the cashier.

📞 Uganda: +256 770 687480
📞 Kenya: +254 716 934841
📧 Email: sales@sentelpal.co.ke

Visit Us:
Plot 63, 8th Street, Namuwongo Rd, Kampala, Uganda
Plot 31, Awuor Otiende Road, Milimani, Kisumu, Kenya

SentePal – Fast, Affordable, and Trusted PayPal Withdrawals in Uganda and Kenya.