Four simple steps. One quick visit. Your PayPal funds in your hands – within the minute.

Withdrawing your PayPal balance through SentePal is straightforward. Whether you prefer to receive funds in your mobile wallet or collect cash directly from the cashier, the process is the same: fast, transparent, and stress free.

Here is exactly how it works.

Step 1: Visit Your Nearest Branch

Start by visiting our nearest branch in Kampala, Uganda or Kisumu, Kenya. Our doors are open to the public, and no appointment is needed for standard transactions.

Kampala Branch
Plot 63, 8th Street, Namuwongo Rd,
Kampala, Republic of Uganda
📞 +256 770 687480

Kisumu Branch
Plot 31, Awuor Otiende Road,
Milimani, Kisumu, Republic of Kenya
Postal Code: 400100
📞 +254 716 934841

Good to know: Our branches double as Mobile Money Agent Outlets and Banking Agents. This means you can also complete MTN, Airtel, Safaricom M-PESA, Equity Bank, Centenary Bank, Stanbic Bank, and other transactions during the same visit.

Step 2: Contact the Cashier to Initiate Your Withdrawal

Once you arrive, simply speak to the cashier and let them know you wish to withdraw funds from PayPal to your mobile wallet.

The cashier will guide you through the process and ask for the details needed to complete your transaction, including:

  • Your PayPal email address

  • The amount you wish to withdraw

  • Your mobile money number (MTN MoMo, Airtel Money, or Safaricom M-PESA)

  • Your full name and identification

Your details are handled with strict confidentiality at all times.

Step 3: Follow the Prompts

After the cashier has initiated your withdrawal, they will provide you with a series of simple prompts to follow.

These prompts confirm the key details of your transaction, including:

  • The amount being withdrawn

  • The exchange rate applied

  • The conversion fee and any tiered charges

  • The mobile wallet or cash payout option you have selected

Please review each prompt carefully and confirm when you are satisfied. If you have any questions at this stage, the cashier will be happy to explain.

Step 4: Receive Your Money

Once you have completed the prompts, your transaction is processed instantly, typically within the minute.

You will receive your money in one of two ways:

Option A: Mobile Wallet

Funds are sent directly to your MTN Mobile Money, Airtel Money, or Safaricom M-PESA wallet.

Option B: Cash Pickup

Prefer cash in hand? You can pick up your money directly from the cashier at the branch.

Whichever option you choose, your payout is made minus the conversion fee charges and any applicable tiered charges.

Understanding Our Fees

We believe in complete transparency. Our charges are published here on our website and displayed at the cash point in every branch, so you always know exactly what you are paying before you commit.

Conversion Fee

Our conversion fees start from as low as 2% of the amount you wish to transfer.

Tiered Charges

For larger transactions, we apply a tiered charging structure. This means the percentage fee reduces as your transaction amount increases, so the more you withdraw, the better your rate.

Exact tier thresholds and rates are published at the cash point and available on request. Contact us or speak to the cashier for a precise quote.

No Hidden Charges

The figure you are quoted is the figure you pay. There are no surprise deductions, no processing fees, and no last-minute adjustments.

At a Glance: The SentePal Process

Step What You Do
1. Visit Come to our branch in Kampala or Kisumu
2. Contact Cashier Ask to initiate a PayPal withdrawal
3. Follow Prompts Confirm amount, rate, and fees
4. Receive Money Get funds via mobile wallet or cash pickup

Why Clients Love This Process

  • No appointment needed – walk in and speak to the cashier

  • Instant transfers – funds available within the minute

  • Choice of payout – mobile wallet or cash in hand

  • Transparent pricing – fees published online and at the cash point

  • One stop convenience – complete mobile money and banking transactions at the same time

  • Face to face support – real people, ready to help

What You Will Need to Bring

To ensure a smooth transaction, please bring:

  • Photo identification (national ID, passport, or driving licence)

  • Your PayPal account details (email address)

  • Your mobile money number (if using wallet payout)

  • Your bank details (if you wish to deposit funds on site)

Frequently Asked Questions

Do I need to book an appointment?
No. You can walk into any branch during business hours and speak to the cashier. For very large transactions, we recommend calling ahead.

How long does the whole process take?
Most transactions are completed within minutes. The cashier will guide you through each step quickly and clearly.

Can I receive cash instead of mobile money?
Yes. You can pick up your money directly from the cashier in cash if you prefer.

Where can I see your fees?
Our conversion fees and tiered charges are published on this website and displayed at the cash point in every branch.

Can I complete other transactions at the same time?
Yes. Our branches are also mobile money and banking agent outlets, so you can handle MTN, Airtel, Safaricom, Equity Bank, Centenary Bank, Stanbic Bank, and other transactions during your visit.

Ready to Get Started?

Visit your nearest SentePal branch today, speak to the cashier, and receive your PayPal funds — fast, transparent, and without hassle.

📞 Uganda: +256 770 687480
📞 Kenya: +254 716 934841
📧 Email: sales@sentelpal.co.ke

Visit Us:
Plot 63, 8th Street, Namuwongo Rd, Kampala, Uganda
Plot 31, Awuor Otiende Road, Milimani, Kisumu, Kenya

SentePal – Fast, Affordable, and Transparent PayPal Withdrawals in Uganda and Kenya.